Refund Policy

Purchased products 

 

You have to notify us within 14 days of received goods of any discrepancies and/ or refund required. We will not be able to process refund/exchange requests after this time. Please contact us on info@everlastingbrows.com 

 

You will be required to ship back the faulty/ unwanted item in order to receive a refund or to exchange it to another item.
Why a refund may not be given
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
• the item did not meet your expectations;
• you simply changed your mind;
• you bought an item by mistake;
• you do not have sufficient expertise to use the item;
• you ask for goodwill;
• you damaged the item by trying to make any repairs/ alterations. 

 

Course Booking Refunds 

 

Due to the type of service that training is, refund policy differs to product purchases. Please read below to familiarise yourself. 

 

If you have purchased a course with us and wish to re-schedule the date, please let us know in writing on info@everlastingbrows.com This needs to be organised a month before the class date, if less time is remaining, please still contact us and we will do our best to accommodate where possible. There are no fees due for moving a course date when you let us know in advance. 

 

If you have purchased a course and wish to receive a refund, this needs to be requested 2 weeks before the course start date. At this time we will retain a $500/£300 deposit fee and refund the rest of the amount. 

 

If you have purchased a course with us and wish to receive a refund after you have taken it, please note, at this stage refunds are not given as you have received your training/ education and products in full. You may still contact us to discuss how we can help and support you post the course to make the most of your knowledge as we’re more than happy to support you along the way.

Check your e-mail for confirmation letter!